Drive Fresh
Service Agreement — Terms and Condition Policy
Ceramic Coating · Paint Correction · Premium Vehicle Detailing · Sydney Wide
These Terms apply to all services provided by Drive Fresh. By booking a service you agree to be bound by them.
1. SERVICES
1.1 Drive Fresh provides Ceramic Coating, Paint Correction & Vehicle Detailing services. Additional services include and or not limited to, trim and headlight restoration/protection, odour removal and neutralisation, carpet shampoo and hot water extraction, engine bay detailing, and steam cleaning etc.
1.2 All services are subject to availability and may vary depending on the condition of the vehicle, your location, and our current booking schedule.
1.3 Drive Fresh reserves the right to refuse or decline service where a vehicle is unsafe, excessively unsanitary, or presents a risk to health, safety or property.
1.4 Drive Fresh does not remove, refit or interfere with wheels, any wheel features, tyre pressure monitoring sensors, or any braking or suspension component. Where a Full Wheel Ceramic Coating is booked, wheels must be presented already removed from the vehicle, with removal and refitting arranged by the Customer through a suitably qualified person. Wheel Face Ceramic Coating is performed on-car and requires no removal.
1.5 Drive Fresh accepts no responsibility for the removal, refitting, torque, fitment or security of any wheel, or for pre-existing damage, kerb rash or corrosion present when wheels are supplied. We may decline to coat any wheel that is damaged, corroded or unsafe to handle.
2. QUOTATIONS AND PRICING
2.1 All advertised prices are “from” prices and are estimates only. The final price is confirmed following inspection of the vehicle, before any work begins.
2.2 Pricing depends on vehicle size and condition. Additional charges may apply where a vehicle requires significantly more time than standard, including heavy pet hair, sand, mould, smoke odour, organic matter, excessive soiling or heavily neglected paintwork. Any additional charge will be advised and agreed before work commences, never after.
2.3 Written quotes are valid for 60 days from the date of issue unless otherwise stated.
2.4 Where the scope of work changes at the Customer’s request, or where the vehicle’s condition differs materially from what was represented at booking, Drive Fresh may revise the quoted price or decline to proceed.
2.5 Prices are not subject to GST and tax invoices are not issued.
3. BOOKING AND APPOINTMENTS
3.1 All bookings must be made in advance via our website, social media, phone or email. A booking is not confirmed until the deposit has been received and these Terms have been accepted.
3.2 Customers are responsible for providing accurate location details and ensuring safe, legal and adequate access to the service site. Access to a water supply and a power point is required. Please advise us at the time of booking if either is unavailable.
3.3 Drive Fresh may request vehicle photos or conduct an inspection prior to service to assess condition, scope and suitability.
3.4 Appointments may be rescheduled due to adverse weather, traffic delays, equipment failure or other unforeseen circumstances. We will make reasonable efforts to notify you as early as possible. Weather-related reschedules are made at no cost to the Customer.
3.5 Where the service is to be carried out in an apartment complex, strata property, shared car park or any location not solely owned or controlled by the Customer, the Customer is responsible for obtaining any permission required from the building manager, strata committee, owners corporation or property owner, and must advise Drive Fresh at the time of booking of any access restrictions, including height limits, security requirements, time restrictions or rules prohibiting washing or detailing on the premises.
3.6 The Customer warrants that they are permitted to have the service carried out at the nominated location. Drive Fresh accepts no responsibility for any breach of strata by-laws, building rules, tenancy agreements or council requirements arising from the service being performed there.
3.7 Where access is refused, restricted, or found to be unsuitable or unsafe on arrival, Drive Fresh may reschedule or cancel the appointment and the cancellation terms in Section 9 will apply.
4. TRAVEL
Travel charges are measured from Condell Park, NSW 2200.
| Distance | Travel fee |
|---|---|
| Up to 10 km | Free |
| 10.1 to 20 km | $45 |
| 20.1 to 30 km | $70 |
| 30.1 to 40 km | $95 |
| 40.1 to 50 km | $120 |
| Over 50 km | Quoted on request |
Additional tolls, parking or fuel surcharges may apply depending on route, accessibility and time of day.
5. PAINT CORRECTION AND CERAMIC COATING
5.1 Paint correction works by removing a microscopic layer of clear coat to level defects. The Customer acknowledges that a clear coat is a finite material and that correction carries inherent risk. Drive Fresh takes paint depth readings before and during correction and will leave a defect uncorrected where continuing would risk damage to the paint.
5.2 Drive Fresh does not guarantee removal of all defects. Results depend on paint type, hardness, thickness and condition. Rock chips, scratches through the clear coat, failed or peeling clear coat, rust, orange peel and pre-existing panel damage cannot be corrected by polishing.
5.3 Ceramic and graphene coatings require a curing period. The vehicle should not be washed, and should be kept out of rain where practical, for approximately seven days following application. Aftercare instructions are provided on completion. Drivefresh will not be accountable for any actions of the customer if they do not bid by this term straight after the job has finished.
5.4 Coating durability ratings indicate expected service life under correct maintenance. They are not a warranty. Automatic brush washes, harsh chemicals, incorrect washing technique and general neglect will shorten the life of any coating.
5.5 A coating seals paint in the condition it is in at the time of application. Where the Customer declines recommended correction, Drive Fresh accepts no responsibility for defects sealed beneath the coating.
5.6 Interior ceramic coating includes preparation of the coated surfaces for interiors in normal condition. Where an interior is heavily soiled, stained or neglected, a detail is required before coating and will be quoted separately.
6. LIABILITY
6.1 Drive Fresh will take all reasonable care while providing services. However, to the extent permitted by law, we are not liable for pre-existing damage including paint defects, trim wear or prior repairs; issues arising from fragile, aged or previously damaged materials; mechanical or electrical faults unrelated to our services; loss or damage to personal belongings left in the vehicle; or the removal, refitting or security of wheels, as set out in clauses 1.4 and 1.5.
6.2 Customers must remove all personal belongings and valuables prior to service. Drive Fresh is not responsible for any loss or damage to items left inside the vehicle.
6.3 Customers must disclose any known issues, aftermarket parts, wraps, previous coatings, repainted panels or sensitive areas prior to service. Failure to do so may limit our ability to guarantee outcomes and may affect liability for any resulting damage.
6.4 Where keys are left with Drive Fresh, the vehicle remains the responsibility of the Customer and the Customer’s own insurance. Drive Fresh does not drive customer vehicles other than to reposition them at the service location where necessary.
6.5 Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
7. SATISFACTION AND CONCERNS
7.1 If you are not satisfied with the service, you must notify us within 24 hours of completion. We will assess the concern and, where appropriate, provide a reasonable remedy.
7.2 Any claim of damage must be raised before Drive Fresh leaves the service location, or within 24 hours of completion, and supported by photographic evidence. Claims made after this period may not be accepted, as vehicles are exposed to environmental conditions and third-party access once the service is complete.
8. PAYMENT
8.1 A 30% non-refundable deposit is required to confirm your booking. No booking is confirmed until the deposit has been received.
8.2 The balance is payable on completion of service unless otherwise agreed. Accepted payment methods are cash and bank transfer.
8.3 No refunds will be issued once a service is completed, except where required under applicable law. Any refund request must be accompanied by photographic evidence and will be assessed on a case-by-case basis.
9. CANCELLATION
9.1 At least 48 hours’ notice is required for any cancellation or rescheduling.
9.2 Cancellations made with less than 48 hours’ notice may incur a fee of 10% to 20% of the booking cost. Cancellations within 24 hours, or no-shows, may result in forfeiture of the deposit or a late cancellation fee of $50.
9.3 Excessive cancellations or repeated rescheduling may result in refusal of future service.
10. PHOTOGRAPHY AND MEDIA
10.1 Drive Fresh photographs and film vehicles before, during and after service for quality control, record keeping and promotional purposes, including social media and our website.
10.2 Registration plates and identifying details are obscured or excluded where reasonably practical, and no personal information of the Customer is published.
10.3 Customers who do not wish their vehicle to appear in promotional material may opt out by advising Drive Fresh at the time of booking. Photographs taken for quality control and record keeping are retained regardless.
11. PRIVACY AND WEBSITE
11.1 We collect personal details such as your name, phone number, email address, vehicle information and location strictly for service and communication purposes. We do not sell or share your personal information with third parties, and information is handled in accordance with the Australian Privacy Principles.
11.2 We take reasonable steps to securely store and protect your information. Data is encrypted where applicable and access is restricted.
11.3 Our website may use cookies and similar tracking tools to improve your experience and measure site performance. By using our website you consent to this. You can adjust your browser settings to disable cookies if preferred.
12. GENERAL
12.1 Drive Fresh is not liable for delay or failure to perform caused by circumstances beyond our reasonable control, including severe weather, natural disaster, accident, illness, vehicle breakdown or restricted access to the service location.
12.2 Drive Fresh may update these Terms from time to time. The version that applies to your booking is the version provided to you at the time of booking.
12.3 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full effect.
12.4 These Terms are governed by the laws of New South Wales, Australia.
13. CONTACT US
For any enquiries regarding these Terms, you can contact:
Drive Fresh Mobile Detailing
Condell Park, Sydney NSW 2200
Phone: 0401 668 886
Email: contact@drivefresh.com.au
By booking a service with Drive Fresh, you acknowledge that you have read, understood and agree to these Terms and Conditions.
This document was last updated: October 2026